Terms of Service

You agree to use the Site only for lawful purposes and in a manner that does not interfere with its operation, security, or accessibility.

You may not:

• Submit false information or another person’s information without authorization.
• Enroll a mobile number that you do not own or are not authorized to use.
• Attempt to gain unauthorized access to the Site, its systems, accounts, or data.
• Scrape or harvest content or contact information or use automated tools to submit forms.
• Introduce malicious software or interfere with the Site’s operation or security.
• Use the Site or its content to promote another business without our written permission.

A submission is a request only and does not guarantee an appointment, establish a treatment relationship, or reserve a particular date or time. An appointment is confirmed only after our office or scheduling provider verifies availability and contacts you.

You agree to provide accurate, current, and complete information. We may modify, reschedule, or decline a request because of provider availability, scheduling conflicts, emergencies, incomplete information, clinical considerations, or other reasonable circumstances.

Non-marketing communications may include responses to inquiries, appointment confirmations and reminders, scheduling and rescheduling notices, pre- and postoperative instructions, care-coordination messages, billing or insurance communications, and other practice-related updates.

Elite Oral Surgery SMS Program

Elite Oral Surgery operates a text messaging program using a third-party messaging platform and telecommunications providers. Messages sent through this program may constitute Application-to-Person (“A2P”) messaging.

How You Opt In

You may opt in by:

• Entering your mobile number, checking the separate SMS-consent checkbox on a Site form, and submitting the form.
• Affirmatively agreeing in writing or electronically to receive text messages.
• Using another opt-in method that we clearly present to you.

Consent to receive marketing or promotional text messages is not a condition of purchasing a product, receiving treatment, or otherwise obtaining services from Elite Oral Surgery.

By affirmatively opting in, you agree to receive recurring automated and conversational SMS or MMS messages from Elite Oral Surgery at the mobile number you provided. You represent that you own or are authorized to use that number.

Types of Messages

Depending on the consent you provide and your interactions with us, messages may include:

• Appointment and care messages: Scheduling, confirmations, reminders, rescheduling notices, preparation information, and follow-up instructions.
• Conversational messages: Two-way responses from our team regarding your inquiry or visit.
• Practice updates: Opening-list notices, office updates, service announcements, and other information you requested.
• Marketing messages: Special offers, promotions, new services, educational campaigns, and practice news, when you have consented to receive them.

Program Details

• Message frequency varies based on your appointments, requests, and interactions with us.
• Message and data rates may apply according to your mobile carrier and service plan.
• Elite Oral Surgery does not charge a separate fee for its text messages.
• Mobile carriers are not responsible for delayed or undelivered messages.
• Delivery is subject to the availability and operation of wireless networks and messaging providers.

How to Opt Out

You may cancel SMS messages at any time by replying STOP to a message from us. We may send one final message confirming your opt-out. After that confirmation, we will stop sending messages covered by that opt-out unless you later provide new consent.

Your opt-out from text messages does not prevent us from contacting you through another method when permitted by law, including when reasonably necessary for treatment, payment, healthcare operations, or to respond to an inquiry you initiate.

How to Get Help

Reply HELP to a message for assistance, call (206) 738-2503, or email info@myeliteoralsurgery.com.

Mobile Information and Privacy

We do not sell or rent your mobile number or SMS opt-in information. We do not share mobile information, including opt-in data or consent, with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers that help us operate and support the SMS program, including messaging-platform providers, telecommunications carriers, and customer-support vendors. They may use the information only as necessary to provide those services or as required by law.

Additional information about our handling of mobile and SMS data is provided in our Privacy Policy at:

• Your actual fee will be provided in a written treatment plan after an appropriate evaluation.
• Additional procedures, materials, or services may involve separate charges when clinically necessary.
• Insurance benefits and coverage decisions are controlled by your insurance plan. We cannot guarantee payment or coverage.
• Financing and prequalification services are offered by independent providers. We do not control their approval decisions, interest rates, credit requirements, payment terms, or promotional offers.

Questions about a financing decision or agreement should be directed to the applicable financing provider.

• Appointment and practice-management systems.
• Secure forms and file-transfer services.
• SMS, telephone, and email providers.
• Payment processors and financing providers.
• Mapping and directions services.
• Website hosting, security, analytics, and advertising services.
• Embedded videos, social-media content, or review widgets.

Third-party services operate under their own terms and privacy policies. We do not control their availability, security, content, decisions, or independent practices. Your use of a third-party service is subject to that provider’s terms.

We are not responsible for the content, accuracy, availability, security, or privacy practices of third-party websites. Review their applicable terms and privacy policies before providing information.

• Use of or inability to use the Site.
• Reliance on general Site content.
• Delayed, misdirected, intercepted, or undelivered communications.
• Technical failures or service interruptions.
• Unauthorized access to information transmitted electronically.
• Use of third-party services linked to or embedded in the Site.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for professional negligence in the treatment of a patient.

Where we give a timeline, such as fixed teeth on the day of surgery or a definitive bridge at four to six months, that describes the typical course of a standard case. Your plan may differ, and if it does you will be told before treatment begins.

• Submit false information, or someone else’s personal information without their permission.
• Attempt to access accounts, systems, or data you are not authorised to access.
• Scrape, crawl, or harvest content or contact details, or use automated tools to submit forms.
• Interfere with the operation or security of the site, or introduce malicious code.
• Use the site or its content to advertise or promote another business.

Forms and messages

Please do not send clinical records, imaging, or detailed medical history through the website form or ordinary email, because neither is a secure channel. Ask the office for a secure link. We aim to respond to enquiries within one business day, but the form is not monitored continuously and is never a substitute for calling.